The plain-language version of how Pylon Watch works, what you can expect from us, and what we expect from you. Last updated 2026-07-11.
By creating an account you agree to these terms. Pylon Watch is a monitoring service operated by Pylon. We provide the service "as available" and do our honest best to keep it running, but it is a tool to help you notice problems — it is not a guarantee that you will be notified of every event, and it is not a substitute for your own backups, redundancy, and on-call practices.
You're responsible for the account credentials you hold and for anything done under your account. Don't use Pylon Watch to break the law, to monitor systems you don't own or have permission to monitor, or to attack, overload, or probe third parties. We can suspend or close accounts that do.
Paid plans are billed monthly in advance through Stripe, our payment processor. Pylon never sees or stores your full card details — Stripe holds them. Your subscription renews automatically each month until you cancel. Prices are shown before you check out; if we change a plan's price we'll tell you before it applies to your next renewal.
Because plans are inexpensive and billed one month at a time, we generally do not offer refunds. If something genuinely went wrong on our end, or you have a special circumstance, email support@pylonmesh.com and we'll look at it in good faith — refunds in those cases are granted at our discretion.
If you see a charge you don't recognize, please contact us first at support@pylonmesh.com before opening a bank dispute or chargeback — it's almost always something we can sort out quickly and directly.
You can cancel anytime, yourself, from Settings in the console or through the Stripe billing portal — no email required, no retention maze. When you cancel, your plan stays active through the end of the period you've already paid for, then drops to the Free tier. We don't prorate or refund partial months. If your account then exceeds the Free limits, the newest watchers and alert channels are paused/disabled (never deleted) until you're back within the free caps or upgrade again.
We work hard to keep Pylon Watch accurate and available, but no monitoring service is perfect. We are not liable for any loss, downtime, missed alert, delayed notification, or degraded performance — whether it originates with us, your network, a notification provider (Discord, Slack, email, SMS, etc.), or anything else outside our reasonable control. To the maximum extent permitted by law, our total liability to you is limited to what you paid us in the previous month.
Pylon Watch is a tool you use to watch your systems. We are not responsible for your company, your products, your customers, or your infrastructure, and we make no warranties beyond what's written here. You are responsible for complying with the laws and export rules that apply to you and to the systems you choose to monitor.
We collect the minimum needed to run the service: your account email, the watchers you create, and their recent results. We never sell your data. See the About page for more on how we handle your information. If you close your account, we disable it and purge its data after a retention period.
Questions about any of this? A real person answers: support@pylonmesh.com.